Frequently Asked Questions
Find quick answers to the most common questions about your beach rentals.
Table of Contents
At Aruba Beach Buddy, we believe clarity makes vacations better. Explore quick answers to common questions before you book.
Rental & Pricing
How flexible should the rental model be? Example: daily, half-day, weekly, custom date ranges, or time slots?
It will be daily and no time slot, for a minimum of one day. And yes, with the date range, please refer to coconutrentals aruba.
Should pricing auto-adjust (e.g., weekly rentals, 2-hour rental) or stay flat per day?
Pricing adjusts automatically based on how many days you rent. Longer bookings receive better rates, and all rentals include standard tax.
Payments & Deposits
Should deposits be a separate pre-authorization on the customer’s card (released later), or a refundable payment?
Deposit is different than the actual payment of 100% meaning there must be an authorization of the amount of the product should they decide not to return it or lose it, or buy it.
What happens if multiple items are rented is the deposit per item or one combined deposit?
A single combined deposit is calculated for all rented items together. This keeps checkout simpler and ensures one easy refund after return.
Delivery & Pickup
If the user selects pickup, do they need to schedule a pickup time slot or can they walk in anytime?
Here will be a pick up time that we will be stipulating later, logically in the morning time, which is 8 a.m. till 12 noon, and drop off time is 4 p.m.-6 p.m., a late fee is an additional 1 day, let's say if they drop it the next day in the morning.
For delivery: Should delivery fees be flat per order, per item, or distance-based?
We keep delivery pricing simple with one flat fee per order. This makes checkout easier and avoids confusing distance or item charges.
Do they expect a real-time GPS tracker inside the website for customers (like Uber Eats/Delivery tracking), or just a location capture for staff?
We only capture the delivery location for our staff. Real-time GPS tracking isn’t required, keeping the process simple and reliable.
Referrals & Rewards
What if the rental period is already in progress (e.g., 2-day rental, customer cancels day 2)? No refund or partial? No refund or extension
When you refer friends or guests to Aruba Beach Buddy, you earn reward points for every successful booking they make. Each referral adds points to your account, and once you collect enough, you can redeem them for cash or discounts on future rentals.
For example, 10 referrals = 100 points = $20 value. It’s simple, transparent, and our way of saying thank you for spreading the word!
For delivery: Should delivery fees be flat per order, per item, or distance-based?
We use one simple flat delivery fee per order. This keeps pricing clear and avoids extra charges based on items or distance.
Cancellations & Extensions
How do referrals work? Simple coupon/referral code for discounts?
Let's say they want to extend will depend on availability, not guaranteed that they can stay with the product for the 3rd day
For delivery: Should delivery fees be flat per order, per item, or distance-based?
We follow a single flat delivery fee for each order. It keeps pricing straightforward and avoids extra item-based or distance charges.
